Frequently Asked Questions (FAQ)

WHAT IS THE CURRENCY OF THE PRICES I SEE ON THE SITE?

All prices are in GBP (£).

HOW CAN I ORDER?

Choose your product, select the "Add to cart" option and follow the steps to complete your order. Next, enter your billing information, name, address, and phone number and complete the purchase.

WHAT PAYMENT METHODS ARE ACCEPTED?

The following payment options are available:

• Credit card; Maestro, Mastercard, Visa, American Express
• Google Pay

DO YOU DELIVER WORLDWIDE?

No, currently we only deliver in the United Kingdom.

WHAT ARE THE SHIPPING COSTS?

Free shipping.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders are usually processed and shipped within 1 to 2 business days from the order date. Your order will arrive approximately 5 to 9 business days after shipment.

Please note - The delivery time depends on the chosen shipping option.

Delays may occur due to holidays and/or unforeseen events such as flooding or typhoons. Also, keep in mind that customs inspections can be a factor in shipping.

CAN I GET A TRACKING NUMBER?

Once the order has been shipped, we will email you your tracking number and information on how to track your order.

CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contact form. Your feedback is very valuable to us.

Brand name: Boutique-London
Company name: Crescere Ecom Limited
Company number: 16314878
Office address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: support@boutique-london.co.uk
Contact Form: Click here
Customer Support Opening Hours:
- Monday to Saturday - 9:00 AM to 5:00 PM (GMT+1 - London).
- Sunday - Closed.

We aim to respond to all inquiries within 24 hours.